General Questions
You can book via our website form, mobile app, or by calling us directly. Instant bookings available for Birmingham/Solihull; advance booking required for airports outside Birmingham.
All fares are fixed upfront (except for unscheduled stops). No surprise charges—quotes include taxes, tolls, and waiting time (where applicable).
Cash, credit/debit cards, PayPal, and bank transfers. Corporate accounts can request monthly invoicing.
Yes! We cover Birmingham City Centre, Solihull, Shirley, Hall Green, and nearby areas 24/7. Outside Birmingham (e.g., Heathrow), book in advance.
After booking, you’ll receive an SMS with your driver’s name, contact, and live GPS tracking link.
Airport Transfers (BHX/Heathrow/Manchester, etc.)
Yes! For Meet & Greet services, we track your flight and adjust pickup times automatically—no extra fees for delays up to 60 minutes.
Early flights: Call our 24/7 helpline to notify us. Late flights: Covered under our free waiting policy.
Absolutely! Request infant/child seats (EU-approved) at no extra cost when booking.
Yes! Mention your return flight details when booking to secure a round-trip discount (15% off).
Wedding & Special Occasion Taxis
At least 4–6 weeks in advance for peak season (May–September). Last-minute bookings (72 hours prior) may incur a 10% surcharge.
Yes! Ribbons, floral arrangements, or "Just Married" signs are complimentary. Confetti must be eco-friendly.
Chauffeurs include 1 hour of free waiting time. Extended waiting is charged at £15/hour.
Courier & School Transport
Up to 25kg and 1.2m dimensions. For larger items (e.g., furniture), contact us for a custom quote.
All drivers undergo DBS checks, and vehicles are fitted with CCTV for child safety.
Yes! Notify us 24 hours in advance for schedule adjustments (e.g., after-school clubs).
Safety & Policies
All drivers are DVLA-licensed, insured, and trained in customer service and safety protocols.
Free cancellation up to 12 hours before pickup (24 hours for weddings/airports). Late cancellations incur a 20% fee.
Yes! Request a female driver when booking (subject to availability).
Cars are sanitized between rides. Drivers wear masks, and hand sanitizer is provided.
Pets are welcome in pet-friendly vehicles (advance notice required). A £5 cleaning fee may apply.